1. Strict No-Refund Policy

FARMDOC.IN maintains a strict no-refund policy. Once a booking is completed or a transaction is finalized, the fees are non-refundable:

• Doctor Seating Bookings: All doctor seating consultation bookings made through the online platform are final and strictly **non-refundable**.
• Pharmacy Billing: All transactions, retail bills, medicine invoices, and purchase records generated in the pharmacy billing terminal are final and **non-refundable**.

2. Non-Refundable Platform Fees

Every online booking includes a flat platform service charge of **₹50** (Platform Fee). This fee is charged for facilitation, payment processing, and server overhead, and is strictly **non-refundable** under all circumstances, including patient cancellations or missed slots.

3. Exceptions & Doctor No-Show

In the exceptional event that a doctor cancels their entire seating schedule or is completely unavailable during their scheduled hours, patients may contact support within 24 hours of the slot. Upon verification, the consulting fee amount may be credited or refunded, excluding the ₹50 platform service charge.

4. Disputes

If you experience any billing discrepancies, please reach out to our team with your Razorpay transaction ID, booking ID, and registered phone number within 48 hours of the scheduled consultation date.